Allow Us to Clean-Up some FAQ'S:

Help & FAQs

GETTING STARTED

Do you bring your own cleaning supplies, products and equipment?

Yes, we provide all environmentally friendly cleaning supplies as well as equipment. If you’d like us to use your cleaning products or equipment, please contact our office for approval prior to your cleaning.

What is a Cleaning Specialist and why are they unique?

Cleaning Specialists (CS’s) are the professionals who come into your home to provide our boutique cleaning services.  Many have previous experience working in private homes. We only pick the best! They are experienced, trained, careful, reliable, honest, and in great shape! Our management team adheres to a strict hiring process, which includes reference checks, training and bonding, and insurance protection. We keep a close eye on our staff and if they don’t love their job and care deeply about their performance, they don’t stick around.

Will you send the same Cleaning Specialist each time?

We make our best efforts to send the same Cleaning Specialist each time -it’s the most efficient set up for all parties- but we do not guarantee it.  While we’re pretty good at maintaining the status quo, we are managing both our staff and clients’ needs which are constantly in flux; hundreds of regular clients, dozens of employees. If you are sent an alternate Cleaning Specialist, our staff have access to detailed information about your preferences and requests to ensure consistency with our work.  Sometimes, you might even prefer your new Cleaning Specialist! You are welcome to let us know if you have a preferred Cleaning Specialist and we will make every reasonable effort to have them service your home.

How many Cleaning Specialists will clean my home?

Depending on the job and the size of your space, we will either send one Cleaning Specialist or a team.  Clients are charged for total hours of labor per employee, so one Cleaning Specialist working for six hours equates to the cost of two Cleaning Specialists working for 3 hours.

Are you bonded and insured?

Yes. We are able to provide proof of insurance if requested.

Will the initial cleaning take longer than the ones that follow?

Yes. In order to bring your space up to our standard, the first cleaning will take longer than the following visits so that we can give your space the deep cleaning it deserves and learn your unique needs. Homes that have not been cleaned in a while or homes with shedding pets will take longer to clean as well. If your space falls outside of the anticipated range due to its condition upon our arrival and we feel we won’t be able to bring it up to our standard, we’ll contact you to discuss options: increasing the amount of time required (possibly booking an extra slot on another day depending on availability), or simply doing what we can in the allotted time to get your space as clean as we can.

Are pets at home ok?

You know your pets better than we do. If the pet is comfortable around a new person, noise, and a vacuum or mop (which freaks out many animals), then having the pet at home is fine with us.  To ensure everyone’s comfort and safety however, we recommend that the animal is in a crate or separate room for the duration of the job.

Please Note: We do NOT walk, feed or clean up urine or feces left from animals.

How does payment work?

Payments can be made easily using a credit or debit card, Venmo, Zelle or check or cash. As part of the booking process, we will set up payment through our credit card processing system –. You can then change the card on file, add a tip, and receive paid invoices digitally after the cleaning is complete. We require a $50 dollar deposit for initial cleanings.

Do I need to be home for the cleaning?

Only if you would like to be. We’ve been cleaning peoples’ homes and offices since 2006, unsupervised, with an exceptional track record so you can feel confident in knowing only the best are visiting. If you won’t be home, just let us know what kind of entry and exit arrangement you would like.

How does booking work?

Fill out our easy get a quote form and within a few hours, you’ll be contacted by our office to review your booking, iron out any details and clarify requests. Then, a confirmation email will be sent out and that’s that. You’ve just booked your cleaning and now you can go back to doing the more exciting things in life!

How do office and event space cleanings work?

Just send us a message or give us a quick call – we’ll be glad to discuss your needs and give you an estimate. Since these spaces aren’t as cut-and-dry as a home, we’ll need to ask you more questions and potentially visit the space before we can get an accurate estimate together. We have serviced all sorts of businesses and events, no space is too big or small. Ask away!

What if I need to cancel my appointment?

Please either call/text us @631-941-4607 or use the following link to email us.  https://wecleantoperfection.com/contact/

In order to prevent a last-minute cancellation, we contact you with reminder emails, text notifications and or leave the date with you on you 60 point cleaning checklist on your previous visit. We require a 48-hour notice for cancellation – voicemail or email is acceptable and all messages are time-stamped for accuracy.  A $75 cancellation charge will apply if notice is not received before this deadline.  If we arrive at the cleaning and there is no key arranged for us or we cannot gain access to the home for whatever reason, 50% of the estimate is billable as a lockout fee.  If we are dismissed during a job, 75% of the estimate will be billable. Our cleaning specialists rely on the work we provide to them and we must always respect their time and by law, they need to be paid even if work is canceled.

Pricing & Policies

What are your cleaning team member regulations?

Cleaned to Perfection makes a significant investment in recruiting and training only the most qualified cleaning team members. In consideration of this opportunity, each cleaning team member signs a non-compete agreement, which prohibits him or her from working directly for our clients. We ask that our clients abide by the same measure. By accepting our service you agree neither to solicit, directly or indirectly, nor hire a current or former Cleaned to Perfection cleaning technician who has provided service to your home, without the written consent of Cleaned to Perfection and compensation of $1,500 to Cleaned to Perfection for its loss.

Rate Changes

Cleaned to Perfection reserves the right to re-evaluate rates at any time based on the amount of time it takes to perform our services in order to meet our customer’s standards or expectations. We monitor the actual cleaning time for the initial one to three months and occasionally thereafter. Cleaned to Perfection will contact the client to discuss possible price or service revisions if the cleaning time differs significantly from the original cost.

How does the deposit policy work?

In order to secure your appointment, we place a $50 charge on your credit card. This charge will be put towards your cleaning total. You will be charged the remainder of the balance owed after service has been rendered. If you cancel your appointment less than 48 hours before your appointment, you will have 5 business days to reschedule your appointment. If you fail to reschedule your appointment within 5 business days, the $50 is kept as a late cancellation fee.

How does payment work?

Payments can be made easily using a credit or debit card, Venmo, Zelle or check or cash. As part of the booking process, we will set up payment through our credit card processing system –. You can then change the card on file, add a tip, and receive paid invoices digitally after the cleaning is complete. We require a $50 dollar deposit for initial cleanings.

What if something is broken or damaged during the cleaning?

We believe in shining a spotlight on an issue rather than sweeping it under the rug. If something gets broken or damaged, our staff are trained to photograph it and report it immediately, without reprimand. They are careful and considerate of each space they attend, but every now and then something can happen (we are human, after all). Once reported to the office, we contact you to discuss a fair and quick resolution. We do ask that any irreplaceable items are put away and anything you are concerned about is noted at the time of booking. Please note, we don’t repair or replace existing damage or improperly installed items.

COMMON QUESTIONS

Do you service my area?

We service all of Central Suffolk County, from Setauket (North) to Patchogue (South) to Wading River (East) to Dix Hills (West).

Can I request special tasks or extras?

Yes, feel free to check out our “Extras” section on our Book Now page

If you need to skip a scheduled cleaning?

Please give us 48 hours notice.  Cleaned to Perfection may charge by the hour for the next cleaning to catch up and allow enough time to perform the job properly.

If clients are absent from our schedule longer than 30 days

Cleaned to Perfection reserves the right to charge a fee to restart service and to review your service rate.

Due you offer monthly service?

Yes, we do!   Please understand that monthly cleanings are scheduled every four weeks, 28 days which may mean that during a month with 5 weeks we may clean your home twice.

How do you access my home if nobody is home?

Please ensure that our staff has access to your home. During the online sign up process, you will be prompted to tell us where to find your key for the initial cleaning if you will not be home. The majority of our clients ask us to keep the key, where we assign it a control number, log it in to our production management system, and store in our key safe. If you choose, we can return the key to the place of your choosing, but Cleaned to Perfection is not responsible for losses due to access arranged this method.

Is a tip included in pricing?

No. A tip is neither expected nor required. It is completely optional and at your discretion. If you should decide to add a tip with your payment, please let us know how much of your payment is designated as a tip. Otherwise, it becomes a credit towards your next payment.

How do we know when the office will be closing during bad weather?

Cleaned to Perfection reserves the right to be closed for business when severe weather conditions prevent local school districts from opening. Also, if our office should remain open despite weather related school closings, for our employee’s safety, they too reserve the right to work or not. We will make every effort possible to send another team to perform your cleaning or reschedule your cleaning. If reschedule is not needed or wanted, you will not be penalized for skipping a cleaning.

How Do I Prepare My Home When My Children and Pets are Present at the time of cleaning?

For safety reasons, please see that children are supervised while we are cleaning your home.

Client activities or the activities of other contractors

which result in a request to re-clean an area the team has already cleaned, will result in an additional fee.

How Do I Cancel My Services?

Either party may cancel cleaning service with written notice. Any payment for above mentioned services owed by the client would be due and payable at the time of cancellation. This is not a contract and either party may cancel service at any time for any reason without penalties or additional fees.

What’s your guarantee?

We pride ourselves on our clean track record; however, if you are dissatisfied with your cleaning, you are given a 24-hour period to contact us and have that particular area re-cleaned at no cost to you.

A note will also be made on your file so that we know to pay particular attention to the issue next time around.  Please note that if the cleaning has been given a ‘time cap’ by the client, or if we request additional time to complete the work and are not granted an extension, Clean to Perfection cannot offer a guarantee (or touch-up) for that job since there is no telling how long it may require to complete to our standard.

How long do regular cleanings take?

Less time is required for subsequent regular cleanings since we are familiar with your space and of course, regular maintenance helps cut the time down. Our lifestyle and habits dictate how our homes are kept and we’re all different, so it can be hard to predict this without cleaning the space first. We’re here to help – no judging – but the condition of your home when we arrive (ranging anywhere from a post-kegger fraternity house to meticulously-kept Martha Stewart’s mansion), will dictate how long we need on a one-time and regular basis. When we speak with you to confirm your initial cleaning, we will be able to provide you with a ballpark estimate, and then confirm that once your initial clean has been completed. As a thank you to loyal clients, we offer reduced hourly rates for regular visits.

Do you change linens or do laundry?

If you leave fresh linens on the bed and specifically request this at the time of booking, we will change them.  Beds will be made regardless of linen changes.  laundry can be done as well but must be added to your booking in advance to make sure that we have accounted for enough time to complete the task.

What if I want something done that’s not on your checklist?

Ask away!  We pride ourselves on being accommodating.  As long as we are able to do the job (have the right tools and training), we would be glad to schedule in extra work at your home.  Please discuss your requirements at least 48 hours prior to the visit so that we can allot any additional time.

What if I just want to book a few hours of cleaning with you?

Certainly! Give us a call to set your appointment up. You’ll be charged our prevailing hourly rate for one-time cleans, and we will discuss a priority list for your visit. We have a 3 hour minimum.

Safety & Security

If you have an alarm system?

You can give us the alarm code (this can be provided as part of the initial sign up process), or turn off the alarm system prior to our arrival.

During the summer, our air conditioning is off while we are not home.

When required, Cleaned to Perfection’s team members may need to use the air conditioning by lowering the thermostat to a comfortable setting to prevent heat exhaustion or fainting.

How do you ensure the safety of my valuables?

To avoid accidental breakage, please secure valuables, fragile collectibles, and irreplaceable family heirlooms.

Cleaned to Perfection is not responsible for breakage

due to normal wear and tear, deterioration caused by age or weather, or damage caused by improper assembly, construction or mounting of an item (Ex: blinds, pictures, fan blades, light fixtures, etc.).

Clients have 24 hours to report damaged or broken items.

After 24 hours, the client assumes responsibility for the broken item.

Cleaned to Perfection reserves the right to refuse service on the scheduled date if an animal in the home is considered dangerous.

Pets left inside the home on the scheduled service date will be protected to the best of our ability. Cleaned to Perfection will not be held responsible for the behavior of the pet(s) while the service is being performed.

Do I have to reschedule my cleaning if another contractor is present?

Individuals in the home while service is performed must not occupy the rooms while the cleaning is being done. It is requested that you move to other rooms and be mindful of our equipment for your protection and the protection of our employees.

Client activities or the activities of other contractors

which result in a request to re-clean an area the team has already cleaned, will result in an additional fee.

Cleaned to Perfection team members are unable to climb on ladders higher than the two-step ladder they are issued to perform their work when needed.

Please call the office if you need work performed in your home that requires a ladder.

Due to OSHA regulations

Our staff will not handle any type of animal or human waste, vomit, blood or body fluids.

Can I trust my certified cleaning team?

We undergo identity checks as well as in-person interviews. Our company is licensed, insured and bonded.