Do you bring your own cleaning supplies, products and equipment?
Yes, we provide all environmentally friendly cleaning supplies as well as equipment. If you’d like us to use your cleaning products or equipment, please contact our office for approval prior to your cleaning.
What is a Cleaning Specialist and why are they unique?
Cleaning Specialists (CS’s) are the professionals who come into your home to provide our boutique cleaning services. Many have previous experience working in private homes. We only pick the best! They are experienced, trained, careful, reliable, honest, and in great shape! Our management team adheres to a strict hiring process, which includes reference checks, training and bonding, and insurance protection. We keep a close eye on our staff and if they don’t love their job and care deeply about their performance, they don’t stick around.
Will you send the same Cleaning Specialist each time?
We make our best efforts to send the same Cleaning Specialist each time -it’s the most efficient set up for all parties- but we do not guarantee it. While we’re pretty good at maintaining the status quo, we are managing both our staff and clients’ needs which are constantly in flux; hundreds of regular clients, dozens of employees. If you are sent an alternate Cleaning Specialist, our staff have access to detailed information about your preferences and requests to ensure consistency with our work. Sometimes, you might even prefer your new Cleaning Specialist! You are welcome to let us know if you have a preferred Cleaning Specialist and we will make every reasonable effort to have them service your home.
How many Cleaning Specialists will clean my home?
Depending on the job and the size of your space, we will either send one Cleaning Specialist or a team. Clients are charged for total hours of labor per employee, so one Cleaning Specialist working for six hours equates to the cost of two Cleaning Specialists working for 3 hours.
Are you bonded and insured?
Yes. We are able to provide proof of insurance if requested.
Will the initial cleaning take longer than the ones that follow?
Yes. In order to bring your space up to our standard, the first cleaning will take longer than the following visits so that we can give your space the deep cleaning it deserves and learn your unique needs. Homes that have not been cleaned in a while or homes with shedding pets will take longer to clean as well. If your space falls outside of the anticipated range due to its condition upon our arrival and we feel we won’t be able to bring it up to our standard, we’ll contact you to discuss options: increasing the amount of time required (possibly booking an extra slot on another day depending on availability), or simply doing what we can in the allotted time to get your space as clean as we can.
Are pets at home ok?
You know your pets better than we do. If the pet is comfortable around a new person, noise, and a vacuum or mop (which freaks out many animals), then having the pet at home is fine with us. To ensure everyone’s comfort and safety however, we recommend that the animal is in a crate or separate room for the duration of the job.
Please Note: We do NOT walk, feed or clean up urine or feces left from animals.
How does payment work?
Payments can be made easily using a credit or debit card, Venmo, Zelle or check or cash. As part of the booking process, we will set up payment through our credit card processing system –. You can then change the card on file, add a tip, and receive paid invoices digitally after the cleaning is complete. We require a $50 dollar deposit for initial cleanings.
Do I need to be home for the cleaning?
Only if you would like to be. We’ve been cleaning peoples’ homes and offices since 2006, unsupervised, with an exceptional track record so you can feel confident in knowing only the best are visiting. If you won’t be home, just let us know what kind of entry and exit arrangement you would like.
How does booking work?
Fill out our easy get a quote form and within a few hours, you’ll be contacted by our office to review your booking, iron out any details and clarify requests. Then, a confirmation email will be sent out and that’s that. You’ve just booked your cleaning and now you can go back to doing the more exciting things in life!
How do office and event space cleanings work?
Just send us a message or give us a quick call – we’ll be glad to discuss your needs and give you an estimate. Since these spaces aren’t as cut-and-dry as a home, we’ll need to ask you more questions and potentially visit the space before we can get an accurate estimate together. We have serviced all sorts of businesses and events, no space is too big or small. Ask away!
What if I need to cancel my appointment?
Please either call/text us @631-941-4607 or use the following link to email us. https://wecleantoperfection.com/contact/
In order to prevent a last-minute cancellation, we contact you with reminder emails, text notifications and or leave the date with you on you 60 point cleaning checklist on your previous visit. We require a 48-hour notice for cancellation – voicemail or email is acceptable and all messages are time-stamped for accuracy. A $75 cancellation charge will apply if notice is not received before this deadline. If we arrive at the cleaning and there is no key arranged for us or we cannot gain access to the home for whatever reason, 50% of the estimate is billable as a lockout fee. If we are dismissed during a job, 75% of the estimate will be billable. Our cleaning specialists rely on the work we provide to them and we must always respect their time and by law, they need to be paid even if work is canceled.