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Getting Started

Do you bring your own cleaning supplies, products, and equipment?

Yes, we provide all environmentally friendly cleaning supplies as well as equipment. If you’d like us to use your cleaning products or equipment, please contact our office for approval prior to your cleaning.

What is a Cleaning Technician and why are they unique?

Cleaning Technicians (CT’s) are the professionals who come into your home to provide our cleaning services. Many have previous experience working in private homes. We only pick the best! They are experienced, trained, careful, reliable, honest, and in great shape! Our management team adheres to a strict hiring process, which includes reference checks, training, and insurance protection. We keep a close eye on our staff and if they don’t love their job and care deeply about their performance, they don’t stick around.

Will you send the same Cleaning Technician each time?

We make our best efforts to send the same Cleaning Technician each time – it’s the most efficient setup and make every attempt possible, though we do not guarantee it.  While we’re pretty good at maintaining the status quo, we are managing both our staff and clients’ needs which are constantly in flux; many regular clients, and lots of employees. If you are sent an alternate Cleaning Technician, our technicians have access to detailed information about your preferences and requests to ensure consistency with our work. Sometimes, you might even prefer your new Cleaning Technician! You are welcome to let us know if you have a preferred Cleaning Technician, and we will make every reasonable effort to have them service your home.

How many Cleaning Technicians will clean my home?

Depending on the job and the size of your space, we will either send 2 or 3 Cleaning Technicians.

Are you insured?

Yes, we are insured. and can provide proof of insurance if requested.

Will the initial cleaning take longer than the ones that follow?

Yes, to bring your space up to our standard, the first cleaning will take longer than the following visits so that we can give your space the deep cleaning it deserves and learn your home’s unique needs. Homes that have not been cleaned in a while or homes with shedding pets will take longer to clean as well. If your space falls outside of the anticipated range due to its condition upon our arrival and we feel we won’t be able to bring it up to our standard in the time allotted, we’ll contact you to discuss options: increasing the amount of time required (possibly booking an extra slot on another day depending on availability), or simply doing what we can in the allotted time to get your space as clean as we can.

Are pets at home, ok?

You know your pets better than we do. If the pet is comfortable around a new person, noise, and a vacuum or mop (which stresses out many animals), then having the pet at home is fine with us.  To ensure everyone’s comfort and safety however, we recommend that the animal is in a crate or separate room for the duration of the job.

Please Note: We do NOT walk, feed, or clean up urine or feces left from animals.

What methods of payment do you accept?

You may pay by cash, check, credit, debit, Venmo, or Zelle. Payment is due at the time of service. A deposit for your first sparkling deep clean is required at the time of booking. If you do not intend to be at home at the time of your cleaning service visit you may choose to either leave cash or a check on the kitchen counter the morning of your house cleaning. If you choose to pay by credit card, we will keep your credit card information on file at the office and charge your card once each house cleaning is completed. A fee will be assessed for all returned checks.

How does the deposit policy work?

All first-time cleans will require a non-refundable deposit of $200 to hold your spot on the schedule, the deposit goes towards the total cost of your service.

*All new clients must have an initial cleaning completed before maintenance cleanings will begin. All first initial cleans will be followed by maintenance – weekly, biweekly, or monthly cleanings.*

First-time house cleanings can take approximately 2-5 hours depending on the size, number of bathrooms, and how much work is involved to bring the home to standard. This gives us the opportunity to do a deep clean of your home, to bring it up to our standard, and prepare it for maintained cleanings. If your deep clean goes past the estimated time of hours, you will be charged our hourly rate based on the number of technicians on site.

Maintenance Cleanings (weekly, biweekly, monthly cleanings):  The rate to clean your home will depend on the square footage of your home and how often you need cleaning, the number of family members, pets, bed linen changes, and how your home is lived in. These are all taken into consideration when pricing is given of course there is no certain equation we use to price your home, as every home is unique.

DEPOSITS MADE AFTER ACCEPTING A QUOTE WILL NOT BE REFUNDED ONCE THE JOB IS SCHEDULED.

Do you offer monthly service?

Yes, we offer weekly, biweekly, and monthly service.

Do I need to be home for the cleaning?

Only if you would like to be. We’ve been cleaning happy clients’ homes and offices since 2002, unsupervised, with an exceptional track record so you can feel confident in knowing only the best are visiting. If you won’t be home, just let us know what kind of entry and exit arrangement you would like.

How does booking work?

Fill out our get a quote form and within a few hours, you’ll be contacted by our office to review your booking, iron out any details, and clarify requests. Then, a confirmation email will be sent out and that’s that. You’ve just booked your cleaning and now you can go back to doing the more exciting things in life!

How do office cleanings work?

Just send us a message or give us a quick call – we’ll be glad to discuss your needs and give you an estimate. Since these spaces aren’t as cut-and-dry as a home, we’ll need to ask you more questions and potentially visit the space before we can get an accurate estimate together. We have serviced all sorts of businesses no space is too big or small. Ask away!

Do you guarantee your work?

100% SATISFACTION GUARANTEE

If you are not happy with any area we have cleaned, simply call the office within 24 hours and we will come back and re‐clean it free of charge. The cleaning technicians must be allowed to come back into the home within 1 business day and may be able to return the same day. Please note we do not offer cash refunds or money off the cleaning, but we will 100% return and clean it.

Scheduling Questions

What if I need to cancel my appointment?

Every client has a designated slot on the calendar for their services. If you have any changes, please email  or text us @ 313-513-4607 as soon as possible please make sure you receive a confirmed reply, as sometimes emails or texts do not go through. This allows us to plan and make any adjustments needed. With respect to our time and other clients’ schedules and requests, we have a 48-hour cancellation policy. Last-minute cancellations can cause havoc on our scheduling. You may reschedule based on availability, skip, add, or cancel any of your cleanings, which is why the 48-hour notice for these actions is imperative.

CANCELLATIONS FOR ANY REASON HAPPENING WITH LESS THAN A 48-HOUR NOTICE WILL BE CHARGED IN FULL. NO EXCEPTIONS. DEPOSITS MADE AFTER EXCEPTING A QUOTE WILL NOT BE REFUNDED ONCE THE JOB IS SCHEDULED.
Please understand that unlike other industries such as retail, salons etc., we in the cleaning industry do not have the luxury of walk-in customers to supplement our schedules when a client cancels without notice. When we schedule your cleaning service, we reserve that space/time for you and you alone. Cancellations cost us dearly and it is why we need policies in place. We thank you in advance for your understanding.

If you need to skip a scheduled cleaning?

SCHEDULING CHANGES CAN RESULT IN THE FOLLOWING:

PRICE CHANGES

The price for your recurring service is based on the Time Between Cleanings.

We have 3 recurring price categories:

  • Weekly (Once a week)
  • BiWeekly (Every two weeks)
  • Monthly (Every four weeks like clockwork)

RESCHEDULING YOUR CLEANING

Rescheduling your cleaning can result in the cost of your service being Less Than, More Than or the Same As your last cleaning, or your Recurring Schedule cancelled altogether.
• Example 1: Bi‐Weekly customer “skips” a cleaning, creates a four‐week interval between visits and the applicable (higher) Monthly rate will apply to the next cleaning. • Example 2: Bi-Weekly customer “skips” a cleaning, creating a three-week interval between visits and that rate will be 15% higher than the bi-weekly rate and then resume back to the regular rate once the biweekly cadence is resumed.
• Example 3: Monthly (every four weeks like clockwork) customer skips a week creating a 5-week interval, the rate would be the monthly rate + 25% of the monthly rate; if a customer skips two weeks creating a 6 week interval, the rate is the monthly rate + 50% of the monthly rate; if longer than 6 weeks, the One Time rate applies. • Example 4: Bi‐Weekly customer who requests an additional cleaning in‐between scheduled visits would be charged the applicable (lower) “Weekly” rate for the next 2 cleanings as there will be a one‐week interval between both cleanings • Example 5: A recurring customer cancels 2 or more cleanings in a row. The next scheduled cleaning will be the One Time Cleaning rate. Please note that most of our customers opt to keep their cleanings even if they are going to be out of town. We understand this doesn’t work for everyone; however, recurring cleanings are accepted with the mutual understanding that there will only be the very occasional cancellation due to emergencies.

If clients are absent from our schedule longer than 30 days

Example 3: Monthly (every four weeks like clockwork) customer skips a week creating a 5 week interval, the rate would be the monthly rate + 25% of the monthly rate; if a customer skips two weeks creating a 6 week interval, the rate is the monthly rate + 50% of the monthly rate; if longer than 6 weeks, the One Time rate applies.

How Do I Cancel My Services?

If you would like to cease receiving service temporarily, long-term, or permanently, or reduce the frequency of your cleaning cadence, we require 2 weeks’ notice in writing (if you cancel more than 2 weeks out, you agree to keep all cleanings within the last 2 weeks of your final cleaning date). Less than this is considered a late cancellation and will be charged at the full fee. If you cancel or reschedule a cleaning or cleanings and then either cancel the next scheduled cleaning, do not reschedule your appointment, or opt to cancel permanently, you will be charged for the cancelled or rescheduled cleaning. If you are a monthly (every four weeks like clockwork) customer and skip a cleaning and then you skip your next cleaning as well (with less than 2 weeks’ notice), you will be required to pay for one of the cancelled cleanings.  We hold that slot for you, and we do not accept other recurring customers in that slot.

What days are you closed?

VACATIONS AND HOLIDAYS

Cleaned to Perfection is closed on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day (and the Friday after), and Christmas Day. If you’re regular cleaning lands on one of these days, we will reschedule you to another day. Weekly clients will have first choice of rescheduled dates, then bi-weekly, then monthly. If you will be out of town or on vacation during a holiday week, please let our office know as soon as possible to avoid a last-minute cancellation fee or lock-out fee.

What if my garage code is not working or I forget to you are coming to my home?

These are also considered cancellations. If we cannot gain access to your home, we will make every attempt to contact you, and wait no more than 15 minutes for a reply. If the attempt is unsuccessful, you will be billed for the full payment of the cleaning.  When we schedule your cleaning service, we reserve that space/time for you and you alone.

What happens if my home loses power?

During power outages, we still clean as normal. Please do let us know where a broom and dustpan are, and we will use that in place of a vacuum. If you have carpets, please let us know and we will deduct that part of the cleaning from your bill. Any cancellations will still be processed under our regular cancellation policy.

How do we know when the office will be closing during bad weather?

Safety is our number one priority!  Please be familiar with our schedule policy during inclement weather- we will work hard to accommodate each of our clients’ needs while also making sure our crews are not out in dangerous conditions.

During a normal workweek, Cleaned to Perfection follows the local public-school systems to determine our hours of operations in the event of dangerous inclement weather conditions.  School system closures are determined by the safety of bus routes, which provides a good indicator to us for both the safety of our crews coming to work from their own homes, as well as the safety of the routes to our clients’ homes.

Our office and operations, being based out of Setauket, typically follow the Comsewogue & Three Village School District for closings or delays.  However, our route schedules into specific cities will follow the local schools for their respective counties.  

If Cleaned to Perfection is delayed for the day, your cleaning team will likely arrive in a different time window than normal or could possibly be switched to another day.  If your cleaning is switched to another day, we will contact you as soon as possible; otherwise expect the crew on a delayed schedule that same day. Please contact us that morning if this is a problem or if you have an urgent scheduling need.

Occasionally schools may close, and we may operate with our regular business hours if it is safe to do so. We will always send out an email or text with updates to clients who have a cleaning scheduled for that day.

In the event of a closing or delay, our office will quickly respond to all email and phone communication as soon as we are able. If you have any questions regarding how we handle scheduling during inclement weather, please feel free to contact us at any time. While safety concerns can necessitate schedule changes in dangerous weather conditions, we will work very hard to accommodate each client’s scheduling priorities for once we are back in operation!

Common Questions

What if something is broken or damaged during the cleaning?

We carry a $1,000,000 liability insurance policy in addition, we hereby attest to our customers that Cleaned to Perfection collects and reports all employer‐required taxes for the cleaning technicians’ services to local, state and federal agencies, all cleaning technicians are covered by state workers compensation insurance for any injuries occurring inside or outside of your home.

LIABILITY AND DAMAGES PLEASE BE ADVISED THAT WE LIMIT OUR LIABILITY FOR DAMAGE TO THE COST OF YOUR CLEANING AND WE ASSUME NO LIABILITY FOR DAMAGE OR LOSS OF ITEMS THAT ARE NOT SECURED PROPERLY OR THAT WERE DAMAGED PRIOR TO OUR CLEANING. (Example: heavy pictures hanging from thumbtacks, any type of floating shelves, etc.)  Curio or nick-knack items of extreme value, (monetary or sentimental) should be stored in a case behind glass or dusted & cleaned by the owner. All surfaces (i.e.: Marble, Granite, hardwood floors, etc.) are assumed to be properly sealed and ready to clean without causing harm when common cleansers are used.

Blinds must be wide, wood, or faux wood for hand cleaning. Excessive buildup may require a professional blind cleaning service. Cleaning of aluminum and/or plastic blinds requires a professional blind cleaning service. We are not responsible for any broken blinds because of our cleaning. Blind cleaning is a service we offer at $15 per blind. We will dust your blinds for free as part of our cleaning. We do charge for hand cleaning any blinds.

Due to insurance purposes, we are unable to move furniture, or climb anything higher than a 2-step ladder.

Please note that due to health reasons we do not clean up after pets.

Can I request special tasks or extras?

Yes, feel free to check out our “Extras” section on our Book Now page.

Do you service my area?

We service all Central Suffolk County, from Setauket (North) to Patchogue (South) to Wading River (East) to Dix Hills (West).

Do you change linens or do laundry?

Yes, please contact the office prior to your booking, once the office confirms the additional fee and the number of beds you would like us to change linens on Once you receive a confirmation from the office please leave fresh linens on the bed, we will change them.  Beds will be made regardless of linen changes.

Laundry can be done as well but must be added to your booking in advance to make sure that we have accounted for enough time to complete the task.

Please note these additions must be approved prior to your cleaning or they will not be completed.

What if I want something cleaned that’s not on your checklist?

Ask away!  We pride ourselves on being accommodating.  If we are able to do the job (have the right tools and training), we would be glad to schedule in extra work at your home.  Please discuss your requirements at least 48 hours prior to the visit so that we can allot any additional time.

Is a tip included in pricing?

No. A tip is neither expected nor required. It is completely optional and at your discretion. If you should decide to add a tip with your payment, please let us know how much of your payment is designated as a tip. Otherwise, it becomes a credit towards your next payment.

What if I just want to book a few hours of cleaning with you?

Certainly! Give us a call to set your appointment up. You’ll be charged our prevailing hourly rate for one-time cleans., and we will discuss a priority list for your visit. We have a 2-hour minimum.

Safety & Security

What if I have an alarm system?

You can give us the alarm code (this can be provided as part of the initial sign up process), or turn off the alarm system prior to our arrival.

During the summer, our air conditioning is off while we are not home.

During summer months, many of our customers turn their air conditioning off or set them to higher temperatures during the day, while they are at work.  On the day that your cleaning technicians arrive, we ask that you set the thermostat to, at the highest, 72, so your cleaning technicians can work in a safe environment without overheating. For safety reasons, if our cleaning technicians arrive to a home that is warm and the air conditioning is turned off or not reduced to safe levels, our cleaning technicians are instructed to adjust the thermostat while they are in your home.   They will return the temperature to the previous setting before they leave.  We still ask that you to let the air conditioning run on the day of your service because it can take several hours to cool a home to safe levels. During the winter, we request that the home is between 60 and 72 degrees.

What if I need your team to get on a 6-step ladder to wipe my high shelf unit?

Please call the office if you need work performed in your home that requires a ladder.

Cleaned to Perfection team members are unable to climb on ladders higher than the two-step ladder they are issued to perform their work when needed this is due to OSHA and insurance regulations.

Any Additional Questions? Send Us A Message:

 
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