1. Our Commitment:
CLEANED TO PERFECTION is an independent, locally owned, and operated cleaning company. Our employees are fully bonded and insured. We carry full liability and workman’s compensation insurance, and all federal, state, Social Security, and Medicare payroll taxes are paid by our office for our staff.

2. Communication:
Your feedback is crucial for providing you with the best possible service. Please call, text, or email our office with any questions or concerns. We also encourage you to fill out the feedback survey after every visit to help us continually improve the quality of the service you receive.

3. Specifications & Scope of Work:
Please refer to our Services Comparison Chart to ensure you understand exactly what tasks are included in your scheduled cleaning. If a task you want is not listed, it must be discussed and approved as a “special request” with our office before service begins, as a price and time adjustment may be necessary.

4. Quotes & Time Adjustments:
Our prices are based on your accurate description of your home’s size and condition. If the condition of your home is not consistent with your description, we reserve the right to adjust the price and time. We will contact you immediately to discuss any necessary changes. If we cannot reach you and you have not pre-approved additional time, our team will only stay for the time originally quoted and paid for, and the quality of the cleaning may be compromised as a result. We will do our best to prioritize your needs within the allotted time.

5. Payment Policy:
Payment is due in full at the time of service. We require a valid credit card to be kept on file to guarantee and schedule your appointment. If cash or check is not presented at the time of service, your credit card on file will be charged upon completion of the cleaning. One-time cleanings require a non-refundable deposit to hold your appointment time.

6. Scheduling & Cancellation Policy:
We value your time and the appointments of all our clients. We require a minimum of 48 business hours’ notice for any rescheduling or cancellation.
Cancellations with less than 48 business hours’ notice will be charged the full price of the scheduled cleaning.
Our scheduling is a critical part of our business. Last-minute cancellations prevent us from serving other clients and result in a loss of wages for our team. We appreciate your understanding.
Frequency Adjustment: If you skip a recurring cleaning, your next service will be billed at the rate for the new, longer interval. For example, if a bi-weekly client skips a cleaning, the next visit (now 4 weeks later) will be charged at the 4-week rate. If more than two consecutive cleanings are canceled, the next service will be billed at our “One-Time Cleaning” rate.

7. Access to Your Home:
You are responsible for ensuring our team has access to your home. We will provide an estimated arrival window for your service day. Our billing time starts the moment the team arrives. If we must wait for access, that time will reduce the amount of time available to clean.
Lockout Policy: If the team is unable to enter your home, we will attempt to contact you for 15 minutes.
If we cannot gain access and must cancel the appointment, a lockout fee equal to the full price of the scheduled cleaning will be charged to your credit card.
Alternatively, should you request the team to return later on the same day, we will try to accommodate this if our schedule allows. A separate $50 Same-Day Return Fee will be charged to compensate our employees for their travel and lost time.

8. Health & Safety:
Heavy Objects: For safety and liability reasons, our teams are prohibited from moving heavy objects, furniture, or major appliances (refrigerators, stoves, etc.). We will clean around them to the best of our ability.
Ladders: We can use up to a 3-step ladder provided by our team. Extension poles are used to reach most high areas.
Biohazards: Our staff will not handle any biohazards, including animal or human waste/fluids, mold, or flea infestations. If a biohazard situation is present, we will be unable to service the home and a lockout fee may be charged.
Other Service Providers: For the safety of our team and the quality of our work, we request that no other service providers (movers, plumbers, etc.) be present in the home while we are cleaning. Interruptions can prevent us from completing our work in the time quoted and we cannot guarantee the quality of our cleaning under these circumstances. We will not return to re-clean areas that are dirtied by other service providers after we have left.

9. Equipment and Supplies:
We provide all necessary cleaning equipment and supplies. Due to OSHA regulations and for liability reasons, we are unable to use client-provided products or equipment without a signed liability waiver.

10. Damage & Breakage:
Our team is trained to handle your property with the utmost care. Should a team member cause any damage, they will immediately report it to our office, and we will contact you directly to resolve it. For any damage discovered after your cleaning, please notify our office with photos within 24 hours of service. We reserve the right to attempt to repair or replace any damaged item before offering other resolutions. For major damage caused by our direct negligence, the matter will be referred to our insurance provider.
We are not liable for damage resulting from pre-existing conditions, wear and tear, or the improper installation of items (e.g., poorly hung pictures).

11. Employee Solicitation:
By accepting our service, you agree not to solicit, directly or indirectly, or hire any current or former Cleaned To Perfection employee who has provided service to your home for any cleaning-related services. Doing so is a violation of our terms, and a significant employment finder’s fee will be assessed.

12. Our Service Guarantee:
We stand by our work and guarantee your satisfaction. If you are not satisfied with any aspect of your cleaning, please notify our office within 24 hours of the service. We will happily send a team back to re-clean the specific areas in question at no additional cost. Because cleaning is a subjective service, we do not offer refunds. We encourage you to perform a walk-through with the team before they leave to ensure all your needs have been met.